Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 651 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 515 reviews)); "Salary is good and bonus (usually) is good." ((in 382 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 468 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informationstechnologie industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Aug 4, 2020

Incompetent upper managment, unable to see employees as persons and not numbers.

Supervisor customer service

Recommend

CEO approval

Business Outlook

Pros

No pros, from any point of view.

Cons

Productivity is not recognized. However, watering the plants of your team area will give the highest bonus.

3.0

Jan 30, 2019

Good benefits, bad management

Customer service guest specialist

Recommend

CEO approval

Business Outlook

Pros

The perks, salary, bonus, free lunches are all excellent. You get the feeling the company really does want to encourage employee retention

Cons

Constant performance reviews alway asking for more (at first motivating, very quickly becomes stress inducing). Targets are unrealistic and create stress e.g. we were constantly pressured to improve our targets as an office (Berlin) - but my own personal targets were met. It is absolutely unrealistic to ask an employee who is taking calls 8 hours a day to somehow be able to improve the targets of fellow colleagues. There is no sense of satisfaction as the job is never done, the calls/emails are endless and focus is always on doing better. For a call centre it isn't bad at all but don't be fooled. Every task and second of your work day is controlled and timed.

2.0

Jan 21, 2019

my exprience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-positive environment -good salary to be a customer service related job - a lot of benefits

Cons

even though we were treat as part of a family, some months ago the company decided suddenly to ax Its workforce about 300 people lost them job without any previous notification and without any reason relate to our performances I felt tricked

Viewing 49 - 51 of 7,584 Reviews

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