Join our team as an IT Support Engineer and support enterprise IT operations with hands-on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early-career professional to develop your IT career.

If you're working today as an IT helpdesk, IT support, onsite technical support, desktop support engineer, IT technician or ICT service desk, apply for your great next move. Your support helps keep global business running and makes a difference every day!

Working on-site in Raunheim from Monday to Friday from 9am to 5 pm.

Key Responsibilities:

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Perform some Smart Hands support for networking hardware.
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Manage Active Directory tasks.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).

What will you bring to ESP?

• 1-3 years’ experience in IT infrastructure support, troubleshooting hardware, software, and operating system issues. As a Level 1 engineer, you will resolve issues while adhering to hardware warranty and customer security compliance standards

• Familiar with TCP/IP, DNS, DHCP, VPN, and RDP.

• Native German speakers and a minimum of B2 level of English
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN-WAN setups and concepts

Benefits:

• Salary : € 54,367 gross per year, depending on your technical skills, which will be evaluated through a technical assessment. This is a 12 month contract with possibility of renewal.

• Access to a voucher-based platform on your interests (travel, wellness, sports and more)
• Continuous training and access to our ESP Learning Platform with pathways to certification.

Why join us?

• Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.
• Diverse Team: Work in a global, innovative environment.
• Impactful Role: Keep businesses running smoothly with your IT expertise.
• Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who are we:
ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.
Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?

Note:

• Native level German language skills are mandatory due to the secure nature of the site and end-user support requirements.