KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

We are looking for a Product Install Engineer within the GSS organization securing proper tool installation at KLA customer sites & completing of all activities required to ensure a KLA tool functions accurately. These activities include site surveys, pre-installation, installation, troubleshooting, acceptance, training, and the provision of the product for further use.

Key responsibilities include:

• Hold pre-installation meetings with the customer to scope customer unique requirements. Create a plan of action to measure/confirm/satisfy unique customer needs. Validate deliverables with customers.
• Install tool at customer site to meet KLA specifications, through system testing according to procedures. This includes but is not limited to: light source and optical integration and precision alignment; wafer handler robot integration and teaching; camera and collection optics alignment and calibration; system-level calibrations and verification; performance testing for sensitivity and repeatability; stability and cleanliness testing; applications verification and product wafer validation.
• Troubleshooting complex system issues in a timely manner, using abstract thought, data analysis, seven-step problem-solving methodology, and other available tools.
• Management of escalations across customers and regions.
• After system testing, meet with the customer to facilitate verification of the tool performance, during which the validation of the tool is performed, to ensure it is properly functioning.
• Management of customer satisfaction through pre-activity meetings, routine update meetings, escalation meetings, post-activity meetings, and warranty meetings.
• Perform install/customer-focused applications testing to approve the operational quality of the tool.
• Provide new product installation training to worldwide customer support engineering.

Key competencies & qualifications:

• Bachelor’s degree or master’s degree in engineering, mechanical, electrical, electronic engineering, or equivalent.
• A panel of competencies in optical, mechanic, electronic, lithography, metrology, and laser technology is desirable
• High-level technical & analytical skills, ability to understand and troubleshoot problems in software and electronic, optic, mechanical, electro-mechanical, and electro-optical systems.
• Knowledge of computer theory, various operating systems, and applicable operating system software knowledge, networking in a Windows, Unix, or Novell environment.
• Process engineering/ yield management knowledge an advantage
• Good interpersonal/communication skills in understanding customer needs.
• Ability to work under pressure and stringent timelines since installation cycle times are committed to customers and may impact customer production.
• Available to travel internationally up to 80% time as part of normal duties.

KLA offers a challenging and multinational environment at the forefront of high technology and a market highly competitive package. KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.

Minimum Qualifications

Bachelor's Level Degree or work experience of 3 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

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