Description

• Maintaining a strong knowledge of the food and beverage offering at KERB Berlin and making recommendations to guests based on their preferences.
• Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
• Handling reservation administration on Seven Rooms as required.
• Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
• Collaborating with all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders, and external stakeholders.
• Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
• Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.

• Previous experience of working in a customer facing role with a strong focus on guest / customer experience and service, Ideally in a high-volume environment but this isn’t essential!
• A passion for ‘Exceptional Hospitality’ and facilitating great guest experiences
• A willingness to rolling up your sleeves and pitch in from time to time on non-designated areas of the business - particularly on site

• People-First Culture: A supportive and collaborative team environment with regular team events, feedback talks, and growth opportunities.
• Build Something New: Shape KERB Berlin and create processes from the ground up.
• Vibrant Workplace: Work in a lively food hall full of energy and excitement.
• Perks & Discounts: Enjoy food hall benefits and exclusive access to events.
• 
  We’re still growing, so our benefits are evolving — and we’re excited to shape them collaboratively with you!
  
  
  
  Diversity & Inclusion
  
  As part of our values, we are dedicated to fostering a culture of inclusivity at KERB. We actively celebrate our teams’ different abilities, sexual orientation, race, ethnicity, faith, and gender. Everyone, from any background, is welcome and supported in their development at all stages in their journey with us. Applicants are encouraged to share with our People Team any accommodations or reasonable adjustments required during the recruitment process.

Key Responsibilities

• Maintaining a strong knowledge of the food and beverage offering at KERB Berlin and making recommendations to guests based on their preferences.
• Providing exceptional hospitality and ensuring effective communication with Traders and colleagues.
• Handling reservation administration on Seven Rooms as required.
• Assisting the management team in ensuring that customer flow in and out of the venue is as smooth as possible.
• Collaborating with all teams within the market to deliver fantastic events and service, including bar and floor teams, Traders, and external stakeholders.
• Seating and assisting customers with various requests, queries, and complaints/issues, and escalating to a line manager when necessary.
• Taking direction from senior members of the team while also using your judgment to complete tasks effectively and maintain a calm and professional approach in a busy environment.

About KERB