• Provide comprehensive administrative support to the Program Manager, Student Life and other staff.
• Utilize NYU’s housing management system to execute assignments, manage room changes, and record any additional charges for loss or damage.
• Advise student leaders and oversee local volunteering initiatives to foster community engagement.
• Act as a primary resource for students navigating the German healthcare system, coordinating appointments with local medical providers and advising on insurance coverage.
• Document incidents within the student community, such as student conduct cases, and facilitate conflict resolution opportunities.
• Other tasks as assigned by the Program Manager, Student Life and the Coordinator of Student Services

• Assist in the planning and organization of immersive student programming, including orientation, on-campus workshops and seminars, excursions in the city, as well as trips.
• Accompany students on day- and weekend-trips (2-4 trips a semester).

• Participate in the on-duty/on-call rotational emergency response and be available to respond to crises during scheduled evenings, weekends, and public holidays.
• Know University/community resources and make appropriate referrals.
• Participate in Wellness training seminars and diversity workshops.
• Assist in the creation of manuals covering safety-related information and general travel advisories.

• Ensure effective communication to students on all matters related to student services.
• Assist in the production of material for the weekly Student Newsletter.
• Produce and regularly update the NYU Berlin internal resource page.

Required Education

• Successful completion of a university degree.

Required Experience

• 2-3 years work experience, incl. internships and student worker positions.

Required Knowledge, Skills, and Abilities

• Fluency in German and English.
• Excellent intercultural and interpersonal communication skills.
• Service excellence and delivery of high-quality solutions.
• Strong ability to engage meaningfully and inclusively with members of a diverse student community.
• Exceptional time-management and organizational skills.
• Demonstrated ability to prioritize, multitask, and handle emergencies.
• Confident public speaking skills.
• High level of flexibility and attention to detail.
• Strong sense of teamwork as well as the ability to work independently.
• Ability to work on a few Saturdays per year.
• Familiarity with Microsoft Windows, Microsoft Office, and Google Workspace.

Required Work permit

• A valid work permit for Germany valid through August 2028.

Preferred Knowledge, Skills, and Abilities

• Previous experience living, working, or studying abroad (preferably within the context of U.S. universities).
• Genuine interest in getting to know and support a very diverse set of international students every semester.
• Experience in producing and editing texts in English (such as handbooks, newsletters, etc.).
• Familiarity with IT and social media.
• Ability to organize and deliver events and trips for large groups.