Welcome to BestSecret!

We are looking for an analytical, data-driven professional with a passion for data quality and process optimisation to join our Loss Prevention team. This role requires approximately 30% travel .

Your Responsibilities

• Independently manage, assign and track incidents, suspected fraud cases and process gaps through our Jira ticketing system, acting as the central point of contact to ensure no case is overlooked.
• Design and optimise workflows within our Jira ticketing system to enable comprehensive documentation and analysis of incidents.
• Analyse our systems landscape, including the interfaces between Logistics, Customer Service and Returns databases, to identify irregularities, fraud patterns and process vulnerabilities at an early stage.
• Analyse and interpret data (e.g. numbering sequences, returns data and inventory discrepancies) to produce meaningful ad hoc and real-time reports for stakeholders, including senior leadership and C-level executives.
• Support the transition from manual controls to automated monitoring systems by leveraging modern technologies and exploring AI-driven solutions.
• Work closely with our operational teams, Customer Service and Technology teams to identify and close data gaps.

Your Profile

Education & Background

• A completed degree in Industrial Engineering, Logistics, Business Information Systems, Business Administration , or a related discipline.
• Alternatively, a comparable analytical qualification (e.g. in wholesale and international trade, or IT systems integration).
• We also welcome ambitious career changers with strong analytical and numerical skills.

Analytical & Data Skills

• You have a genuine passion for working with data and an excellent aptitude for numbers.
• You are highly proficient in Microsoft Excel.
• Ideally, you have some knowledge of SQL or Business Intelligence tools such as Power BI.

Technical Skills

• Initial experience with ticketing and project management tools.
• Experience with Confluence would be a distinct advantage.

Experience

• Previous experience in Supply Chain, Logistics, E-commerce, Audit or Risk Management would be beneficial.
• However, your ability to learn quickly and grasp new concepts is more important than extensive experience.

Mindset & Approach

• You work in a structured and organised manner, maintaining oversight even when handling multiple tasks simultaneously.
• You enjoy challenging the status quo and finding the most effective, data-driven solutions.
• You take a collaborative, solution-focused approach rather than looking to assign blame.

Languages

• Fluent German and a good command of written and spoken English.
• Polish language skills would be an advantage.

Does this sound like you?

We look forward to receiving your application.

#LI-Berlin

#LI-Hybrid

#LI-EW1