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The Distribution Solution Expert will play a key role in supporting logistics operations at export distribution platforms, ensuring smooth execution of day-to-day activities related to inbound and outbound flows, stock management, and logistics claims. This role will focus on operational tasks, collaborating closely with internal teams and 3PLs (third-party logistics providers) to maintain efficiency, resolve operational issues, and help improve logistics processes under the guidance of senior management.

Key Accountabilities

Inbound Flows coordination

• Support inbound logistics: Assist with coordinating the flow of shipments between shipping sites and 3PLs, ensuring timely deliveries and resolving minor issues as they arise.

• Assist with reception activities: Help ensure effective communication between operational teams and 3PLs, ensuring efficient reception of goods and minimal disruptions.

• Monitor inbound flows efficiency: Assist in optimizing inbound schedules and capacity utilization in collaboration with 3PLs, tracking performance to highlight opportunities for improvement.

Outbound management & Claims

• Assist with logistics claims: Help investigate, and document logistics claims related to lost, damaged, or delayed shipments, escalating significant issues as needed.

• Support returns management: Assist in tracking and managing returns, investigating root causes and supporting process improvements to reduce return rates.

Stock and Inventory Management

• Support stock monitoring: Help track stock levels, assist with inventory reconciliation efforts, and address any discrepancies in collaboration with distribution sites and 3PLs.

• Ensure accurate inventory tracking: Monitor stock turnover, ensuring compliance with internal stock targets and support efforts to reduce excess stock and avoid expiration.

• Assist in inventory disposal: Help coordinate stock destruction and disposal, ensuring compliance with internal policies and regulations.

Operational Support and Process Improvement

• Assist with operational performance: Monitor key operational activities, tracking performance data and supporting the identification of inefficiencies.

• Provide support for continuous improvement projects: Help implement process enhancements and operational improvements, supporting senior team members in driving efficiency initiatives across logistics.

• Support new system or tool implementations: Assist with the introduction of new technologies or process improvements, helping to ensure smooth transitions and user adoption.

Collaboration and Reporting

• Collaborate with internal stakeholders: Work closely with various internal teams, including finance, quality, and operational teams, to ensure alignment on stock management and operational priorities.

• Provide support for performance tracking: Assist in collecting and reporting performance metrics, offering data insights to help identify areas for improvement.

About you

Skills/Expertise/Experience:

• Basic Supply Chain & Distribution knowledge: Understanding of logistics processes, including inbound and outbound management and stock control

• Operational support experience: Proven ability to assist in logistics or supply chain operations, ensuring smooth day-to-day activities.

• Team collaboration: Comfortable working with different teams, contributing to operational tasks while maintaining good communication.

• Tool proficiency: Experience with logistics management systems (such as SAP or similar platforms) and collaborative tools.

• Analytical mindset: Ability to analyze basic operational data and assist in resolving logistical issues.

Preferred Skills/Expertise/Experience:

• Familiarity with regulated industries: Some knowledge or exposure to working within regulated sectors like pharmaceuticals or life sciences is a plus.

• Experience with 3PLs: Familiarity with 3PL relationships and logistics operations, ideally within distribution.

• Problem-solving ability: Able to identify issues in logistics processes and offer simple solutions or escalate where necessary.

• Process improvement mindset: Interest in assisting with the continuous improvement of logis