岗位概述

作为云服务团队的初级云服务工程师（外包），您将负责为重点企业客户提供专业的技术支持和云服务保障，协助客户在云平台上构建稳定、高效、安全的业务架构。您将与客户技术团队紧密合作，深入了解客户业务场景，提供从云产品使用、架构优化到问题排查的全方位技术服务。

主要职责

客户技术支持

作为客户云服务的第一线支持，及时响应客户在云产品使用过程中遇到的技术问题，提供专业的解决方案。

架构优化咨询

协助客户分析现有云上架构，提供稳定性优化建议，包括但不限于云上监控、灾难恢复、性能优化、成本控制等方面。

风险治理与保障

主动发现客户云上业务的潜在风险，进行定期巡检和健康检查，制定风险治理方案，确保客户业务稳定性。

技术文档编写

编写清晰、规范的技术文档，包括问题解决方案、最佳实践、操作手册等，帮助客户更好地理解和使用云服务。

产品反馈与改进

收集客户对云产品和服务的使用反馈，推动产品优化和改进，提升客户满意度。

团队协作

与内部产品、研发、运维等团队紧密协作，确保客户问题得到及时有效的解决。

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工作要求（Job Requirements）

基本要求

学历背景

计算机科学、软件工程、电子信息工程或相关专业本科及以上学历。

工作经验

1-3年相关工作经验，优秀应届毕业生亦可考虑（初级岗位）。

语言能力

具备良好的英语读写能力，能够阅读英文技术文档。

技术基础

* 了解 Linux 操作系统及常用命令；
* 掌握网络基础知识（TCP/IP、HTTP、DNS 等）；
* 了解数据库基本原理（MySQL、Redis 等）。

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软技能要求

沟通能力

具备良好的沟通表达能力，能够与客户技术人员进行有效沟通，清晰解释技术问题。

学习能力

具备快速学习新技术的能力，能够适应云计算技术的快速发展。

责任意识

具有较强的责任心和抗压能力，能够处理紧急客户问题。

团队协作

具备团队合作精神，能够与内部团队协作解决复杂问题。

文档能力

具备良好的文档编写能力，能够撰写清晰的技术文档和报告。

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加分项

实操经验

* 有云产品实际使用经验，能够独立完成基础云服务的配置和管理；
* 了解云上架构设计原则，能够识别常见架构问题；
* 具备基础的问题排查和故障分析能力。

云服务知识

* 熟悉主流云计算平台（AWS、Azure、Google Cloud 等）或国内外主流云服务产品；
* 了解云计算核心概念：IaaS、PaaS、SaaS、容器化、微服务架构；
* 熟悉云上监控、日志分析、安全防护等运维工具。

其他加分项

* 持有云计算相关认证（如云平台认证、云架构认证等）；
* 具备实际运维或技术支持经验；
* 了解 DevOps、CI/CD 等现代软件工程实践；
* 具备一定的项目管理能力。

Position Overview

As a Junior Cloud Service Engineer (Outsourced) within the Cloud Services Team, you will be responsible for providing professional technical support and cloud service assurance to key enterprise customers. You will assist customers in building stable, efficient, and secure architectures on cloud platforms. Working closely with customer technical teams, you will gain a deep understanding of their business scenarios and deliver comprehensive technical services ranging from cloud product usage and architecture optimization to troubleshooting and issue resolution.

Key Responsibilities

Customer Technical Support

Serve as the first line of support for customers’ cloud services, responding promptly to technical issues encountered during the use of cloud products and providing professional solutions.

Architecture Optimization Consulting

Assist customers in analyzing their existing cloud architectures and provide recommendations for improving stability, including but not limited to cloud monitoring, disaster recovery, performance optimization, and cost management.

Risk Management and Service Assurance

Proactively identify potential risks within customers’ cloud environments, conduct regular inspections and health checks, develop risk mitigation plans, and ensure business continuity and service stability.

Technical Documentation

Create clear and well-structured technical documentation, including troubleshooting guides, best practices, operational manuals, and solution documents, to help customers better understand and utilize cloud services.

Product Feedback and Improvement

Gather customer feedback on cloud products and services, contribute to product enhancement initiatives, and help improve overall customer satisfaction.

Cross-functional Collaboration

Work closely with internal product, engineering, and operations teams to ensure customer issues are resolved effectively and in a timely manner.

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Job Requirements

Basic Qualifications

Educational Background

Bachelor’s degree or above in Computer Science, Software Engineering, Electronic Information Engineering, or a related field.

Work Experience

1–3 years of relevant work experience. Outstanding fresh graduates are also encouraged to apply for this entry-level position.

Language Skills

* Strong English reading and writing skills, with the ability to read and understand technical documentation in English.
* Chinese language proficiency is required, including the ability to communicate effectively with customers and internal teams in a professional environment.

Technical Foundation

* Familiarity with Linux operating systems and commonly used Linux commands.
* Understanding of networking fundamentals, including TCP/IP, HTTP, DNS, and related protocols.
* Basic knowledge of database concepts and technologies such as MySQL and Redis.

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Soft Skills

Communication Skills

Strong verbal and written communication skills, with the ability to effectively communicate with technical stakeholders and clearly explain technical concepts and issues.

Learning Ability

Demonstrated ability to quickly learn new technologies and adapt to the rapidly evolving cloud computing industry.

Sense of Responsibility

Strong ownership mindset and ability to work under pressure while handling urgent customer issues.

Teamwork

Excellent collaboration skills with the ability to work effectively across multiple teams to resolve complex technical challenges.

Documentation Skills

Ability to produce clear, concise, and professional technical documentation and reports.

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Preferred Qualifications

Hands-on Experience

* Experience using cloud products and services, with the ability to independently configure and manage basic cloud resources.
* Understanding of cloud architecture design principles and the ability to identify common architectural issues.
* Basic troubleshooting and root cause analysis skills.

Cloud Services Knowledge

* Familiarity with major cloud platforms such as AWS, Azure, Google Cloud, or other leading cloud service providers.
* Understanding of core cloud computing concepts, including IaaS, PaaS, SaaS, containerization, and microservices architecture.
* Experience with cloud monitoring, log analysis, security protection, and operational tools.

Additional Advantages

* Cloud-related certifications (e.g., cloud platform, cloud architecture, or equivalent certifications).
* Practical experience in system operations, cloud operations, or technical support roles.
* Familiarity with modern software engineering practices such as DevOps and CI/CD.
* Basic project management skills.

职位类型：全职

薪资： 3,800.00€至4,200.00€（每月 ）

Work Location: 现场办公