LocationCologne, North Rhine-Westphalia - On-Site

Job Description Summary

This is an exciting opportunity to service our growing customer base in Europe and contribute to our growing, international service team. You will be part of a global support network consisting of highly skilled technical application specialists and engineers who work closely with our customers to help provide leading-edge instrument and reagent solutions that drive our customers' innovative research at the forefront of science.

As a Field Service Engineer, you will ensure that STEMCELL research instruments are properly tested, assembled and maintained at the highest possible standard. You will also be required to travel domestically and internationally to independently troubleshoot and service various STEMCELL research instruments across different sites in Europe. By supporting and providing our teams with technical support, you will help us advance scientific research and our mission of scientists helping scientists.

Please note this is an onsite role with an expectation of travel for customer support (primarily in Germany and surrounding German-speaking regions).

Job Description

Duties and Responsibilities:

• Provide on-site and/or in-house servicing, repair and installation of instruments and their components

• Propose solutions to instrument issues and service problems from low to moderate complexity

• Provide technical support to customers via telephone, email, and on-site service for operational or maintenance aspects of instruments to minimize customer downtime

• Develop broad knowledge of STEMCELL instruments including remote diagnostic ability, troubleshooting, and repairs of mechanical, hardware, software-related failures to maintain our instruments

• Support the development and use of service and assembly procedures and train new staff as required, while also assisting with continuous improvement in product design and manufacturing

• Manage your workday and schedule customer visits, assisting with spare parts inventory management, work scheduling and budgeting

Knowledge and Qualifications:

• Technician with vocational degree in electrical and/or mechanical engineering, B. Eng. or equivalent, M. Eng or equivalent in electrical and/or mechanical engineering. Graduates, Technicians or Engineers are welcome to apply

• Ideally first experiences with robotics, vision systems, liquid handling, automation, machine controls, and software systems

• Excellent communication skills in English and German (verbal, written and presentation); additional languages (eg French) is an asset

• Ideally first experiences with robotics, vision systems, liquid handling, automation, machine controls, and software systems

• Excellent customer facing skills with a proven track record of maintaining customer satisfaction and instrument performance

#LI-JS1 #LI-Onsite #LI-NonBench

STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The annual salary for this job ranges from:

€53,500.00 - €72,300.00

STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package that may include health benefits, retirement savings, and more (depending on region).