Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Account Executive, New Logo

Germany (Frankfurt region preferred, hybrid)

If you’re passionate about Customer Experience (CX), experienced in enterprise software sales, and energized by building new business and lasting customer relationships, we’d be glad to connect with you.

Role Overview:

Drive new enterprise customer acquisition across Germany, focusing on healthcare, life sciences, and other regulated industries, helping leading companies modernize customer engagement through AI-powered experience platforms. At Genesys, we are transforming the customer experience landscape with empathy, AI innovation, and global impact. In this role, you will own the full new logo sales cycle, from strategic prospecting to deal closure, positioning Genesys Cloud as a critical enabler of digital transformation. You will engage senior decision-makers, shape complex buying journeys, and deliver measurable business outcomes. You will operate in a high-autonomy environment with strong cross-functional support. Success in this role is defined by building a strong market network, enabling early influence on opportunities, applying rigorous prioritization to maximize conversion, and consistently delivering new ACV bookings.

Key Responsibilities:

• Own and execute a new logo acquisition strategy within a defined enterprise territory

• Build and sustain a high-quality pipeline through proactive prospecting, ecosystem collaboration, and targeted market engagement

• Establish early relationships with C-level and senior stakeholders to shape demand and influence buying criteria

• Lead complex, multi-threaded sales cycles using MEDDPICC and value-based selling approaches

• Orchestrate internal and external stakeholders including BDRs, marketing, partners, and solution consultants

• Manage multiple concurrent opportunities with clear prioritization, strategy, and execution discipline

• Deliver accurate forecasting and maintain strong CRM hygiene in Salesforce

• Consistently close high-value new logo deals and ensure a structured handover of successfully closed customers for downstream account expansion

Required Qualifications:

• 7+ years of enterprise sales experience with a strong focus on new logo acquisition
• Proven success selling complex SaaS solutions
• Demonstrated ability to engage and influence C-level stakeholders in large organizations
• Strong command of structured sales methodologies such as MEDDPICC
• Track record of building pipeline through self-generated activities and partner ecosystems
• Experience managing complex, multi-stakeholder deal cycles
• Fluency in German and English

Preferred Qualifications:

• Experience selling into healthcare, life sciences, or other regulated industries in Germany
• Background in customer experience, contact center, or AI-driven SaaS solutions
• Strong negotiation and stakeholder management skills in enterprise environments
• Experience collaborating with partners in co-sell motions

Why Genesys?

• Innovation-Driven Culture: Work with cutting-edge technology in a dynamic environment committed to delivering impactful solutions.

• Career Development: Opportunities for continuous learning and advancement within a supportive, growth-focused team.

• Comprehensive Benefits: Competitive compensation package with a focus on work-life balance and employee well-being.

If you are motivated to build new business and develop lasting client relationships, join Genesys and help transform customer experience across healthcare, life sciences, and other regulated industries in Germany.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.