Aptitude and skill/knowledge questions about VPN connectivity, general Ethernet connectivity, printer troubleshooting, Windows 7 and Windows XP use and general PC troubleshooting.
Technical Support Analyst Interview Questions
1,045 technical support analyst interview questions shared by candidates
Describe your experience and what do you bring to the company
I had to describe a difficult case with a customer and how I resolved it and how I dealt with difficult customers. Also was asked how I would deal with a difficult co-worker.
how do you deal with conflict in the workplace
What would you do if you find out that a coworker is doing something bad
one was on interrupt processing..another a simple probability program. I was asked to write a c program to reverse the order of words in a sentence. Other questions were on my project,leadership skills and co curricular activities.
What are you looking for in an employer
They asked me about how I handled tough situations, working on the ServiceNiw tickets, etc
How does the OSI layer work? more specifically about the transport layer and network layer
A few examples: why do you want this job? Why do you want to move to Ireland? Why do you think you're the right candidate?
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