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Case Study Problem 1: Both Jennifer and Chris are Associates in the Amazon Fulfillment Center where you work as an Area Manager. Jennifer works for you in the pick department and Chris works for one of your peers, Bruce, in the pack department. Everyday Jennifer and Chris carpool to work and one day both of them show up 30 minutes late. Because they are late, the time clock automatically docks their pay for 30 minutes. You as Jennifer's Manager could override the deduction however, since she was in fact late, you do not. That Friday after pay checks are distributed Jennifer approaches you and is upset because she notices the 30 minute deduction however, she claims that the same deduction is not reflected in Chris's paycheck. Apparently Chris's Manager Bruce, did override the deduction. What is your response to Jennifer's claim? How do you account for the discrepancy in managerial procedure? What follow-up actions do you take?
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Amazon Area Manager

Interviewed at Amazon

3.5★
Nov 15, 2019

Case Study Problem 1: Both Jennifer and Chris are Associates in the Amazon Fulfillment Center where you work as an Area Manager. Jennifer works for you in the pick department and Chris works for one of your peers, Bruce, in the pack department. Everyday Jennifer and Chris carpool to work and one day both of them show up 30 minutes late. Because they are late, the time clock automatically docks their pay for 30 minutes. You as Jennifer's Manager could override the deduction however, since she was in fact late, you do not. That Friday after pay checks are distributed Jennifer approaches you and is upset because she notices the 30 minute deduction however, she claims that the same deduction is not reflected in Chris's paycheck. Apparently Chris's Manager Bruce, did override the deduction. What is your response to Jennifer's claim? How do you account for the discrepancy in managerial procedure? What follow-up actions do you take?

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