He would ask a question and answer it himself, without giving me a chance to answer
Senior Support Engineer Interview Questions
895 senior support engineer interview questions shared by candidates
Talk about a time you enabled a team to help solve an issue.
There weren't any. They didn't throw any curve balls at me.
Why do you want to work at Okta?
Why do you want to work at Okta?
Do you have experience in enterprise support?
Majority of the interview questions were about personable and how I would fit in with the team. Had some IT questions with one of the people to solve a couple of issues. Nothing too difficult though.
"Tell me about a time..." questions.
Work experience, hobbies and you are expecting from a new job etc
Technical Interview with Team Lead - Networking basics: “How to troubleshoot internet connection issues?” - Web debugging: “User sees blank dashboard — how would you troubleshoot?” - API troubleshooting: “Customer reports API calls failing with HTTP 401 — how do you handle?” - API debugging (harder): “Customer calls /rides endpoint and gets 404 but insists the ride exists — what do you do?” - Network isolation: “Multiple customers in Germany report slow response times, others don’t — how do you investigate?” - Escalation: “Customer issue has been open for 2 days, engineers need 2 more days, but client is demanding immediate resolution — how do you respond?” - Customer experience: “Tell me about a time you had to de-escalate an angry customer.” - Practical task with DevTools: Locate flights on the map and find their latitude and longitude.
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