Recruiter's screen was pretty surface-level, asking about experience. The case study was a set of 'example' tickets and a Q3 roadmap that highlighted real problems that can be seen externally, leading me to question how much they were fake examples versus real tickets. Tickets demonstrated an extremely hostile attitude from IT towards staff which would result in a pretty damaged relationship between the department and those it supports.
How i have assisted people remotely
Explain your technical skills that are relevant to this role and how you have applied them .
If someone had an issue connecting to the internet, how might you diagnose and solve the issue
what's your plan for the next few years
Why do you want to work for the company?
mainly technical questions and what have you done in previous jobs
Why would you want to work here?
From troubleshooting common issues to CLI commands/
Name a time where you didn’t know an answer to an issue and how you were able to find that answer.
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