Would you be willing to work 24/7?
Customer Support Services Interview Questions
565 customer support services interview questions shared by candidates
Name a time when you caught an employee or customer trying to steal and what did you do?
Name a time when you gave exceptional customer service to a customer.
Describe a time where you delt with a difficult customer and how you resolved their issue? Describe a time that the company changed a policy you didn't agree with and how you responded? Describe a time you received feedback from a supervisor you didn't agree with and how you handled it.
Tell me a time when you were against policy. Tell me a time when you showed initiative. What can you bring to the company ? Tell me a time you turned a difficult customer into a positive sale.
Areas of interests were about : Critical thinking, Case Management, Product Knowledge and troubleshooting, Global thinking, Team player, Customer advocacy. One of an interesting question was : who's the main competitor ? Looks like many candidate failed on that one.
Where do you see yourself in 5 years?
What do you know about the company
How could your previous restaurant work help you in this position?
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