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      Customer Success Manager Interview

      Dec 9, 2015
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at HubSpot

      Interview

      I had a very negative experience interviewing at HubSpot. I was very surprised to have such negative reviews because I have several friends that work at Hubspot and speak very highly of the inclusive and compassionate culture. Perhaps it was the time that I was applying, but I felt that the interview process was incredibly rushed and impersonal. As another reviewer recounts, I expect that the recruiter had upwards of 30 interviews in one day. Because of this, it was very clear that both people I met with were just merely going through the motions, rather than taking the time to carefully qualify all of the candidates. Having taken time off from work and put a lot of time and energy into preparation, I was irked to be hasted through my interview. I was asked to participate in the next round of interviews but I knew it was not going to be the right fit. To compound my frustration, the recruiter even went so far as to refer to me as “his pipeline.” As someone in sales, I understand that pipeline is a term that is used for internal purposes. However, I felt that it was a very dehumanizing way to refer to a candidate, making me feel more like a number than a person. My interview experience very much contradicted the transparent, genuine culture that my friends had prepared me to expect.

      Interview questions [1]

      Question 1

      How would you conduct your first call with a new customer?
      Answer question
      14
      avatar
      HubSpot response
      10y
      Sorry to hear we let you down here--we take great pride in having a human element to our candidate, employee, and alumni experience, so the last thing we want to do is make the process feel impersonal. If you're comfortable sharing more detail, would love for you to send me an email directly so I can help address it--thanks for sharing your feedback with us.

      Other Customer Success Manager Interview Reviews for HubSpot

      Customer Success Manager Interview

      Oct 14, 2025
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Dublin, Dublin)

      Interview

      Initial call, call with team leader, case study to present to team afterwards. Everyone was friendly and positive. They have lots of resources online to use as well to prepare for your call.

      Interview questions [1]

      Question 1

      Describe inbound marketing and how it helps businesses
      Answer question
      1

      Customer Success Manager Interview

      Jun 22, 2025
      Anonymous employee
      Bengaluru
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at HubSpot (Bengaluru)

      Interview

      1. HR screening 2. Hiring Manager 3. Assignment/Roleplay 4. Culture fit rounds 1. Hiring Manager 2. Senior Manager 3. Internal Stakeholder The last three rounds are considered as one and the evaluates the candidate on various aspects of company culture.

      Interview questions [1]

      Question 1

      Why do you want to work at HubSpot?
      Answer question

      Customer Success Manager Interview

      Apr 9, 2025
      Anonymous Interview Candidate
      Tokio
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at HubSpot (Tokio)

      Interview

      45-minute interview with HR person, followed by a 1-hour interview with the CSM Manager.All interviews will be conducted online.Before the HR meeting, you will receive a link to the culture code, which outlines their values and culture.

      Interview questions [1]

      Question 1

      Could you tell us about the challenges you're currently facing with the clients you're handling? What is the toughest feedback you've received from a colleague, and how did you respond to it?
      Answer question

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