I applied online. The process took 4 weeks. I interviewed at ADP in Oct 2018
Interview
I applied online and received a request for a phone screen. When the rep called me, she called from an 800 number and started the call by verifying my name and asking me how I was--I almost hung up on her because I thought she was a telemarketer and I was waiting for a call from an interviewer! Eventually she introduced herself as being from ADP.
She then proceeded to ask me a series of highly structured questions, ignoring any detail of context I provided to condense it down into a single bullet point or sentence. She frequently interrupted me while I was answering her questions and seemed to have trouble following my answers, so I did not feel like this person was the appropriate person to be interviewing me for the role. She didn't seem to understand how the situations I was describing applied to the role, which makes me question whether she understood the role at all. Her tone was condescending and I felt like I was a bother to her for not knowing that I was supposed to give her a bulleted list rather than answering in STAR format. ADP or the recruiter should have communicated how she wanted the answers to be provided so that I wasn't wasting my and her time providing detail when she didn't want it.
I know that highly structured interviews are more valid predictors of performance, but this interviewer was plain and simple rude, and I almost felt like she hated her job, or hated me for being the person she had to waste her time interviewing. There is a better way to handle structured interviewing than that. To top it off, she couldn't even answer basic questions about the job like "does it require travel?" and "is it a sales role with a quota?"
Interview questions [1]
Question 1
Describe a time when you consulted with a customer.
Thank you for sharing your insights into the interview experience and we apologize that your experience was negative. We aim for a professional experience in every interview session. We will share your feedback with our talent acquisition teams. If you have anything additional to share please contact us at adp_talent_community@adp.com Thank you
Positive experience
Average interview
Application
I interviewed at ADP (Augusta, GA)
Interview
Screening with talent acquisition person that was thirty minutes, I had a phone interview for an hour then an in person interview.None of the people were the same except the original recruiter throughout the process
I applied online and completed online hire View video response .two weeks later.The hiring manager contacted me to ask follow-up questions about my experience and skills. He mentioned that I would have an assessment to complete and assured me that I would receive a follow-up within three days. He also informed me that I could reach out using the 1-800 number for any inquiries.
After a week without a response, I called the 1-800 number. They told me I had passed the assessment and advised me to check my email for the next steps. However, the next steps never arrived, and my application status still showed "in progress" three weeks later. I felt ghosted with no feedback or consideration, especially after putting time into that assessment.
I found it unacceptable to be left without communication. The 1-800 line wasn't helpful either; they kept telling me to watch my email. Overall, the lack of communication and feedback was very frustrating.
